Engineering Quality Management

The course prepares quality professionals for leading roles in management and decision making. Total quality approach to management, global competitiveness and strategic management are included in this course. Topics also include ethics and social responsibilities in quality management. Quality cultures and attitudes, customer satisfaction, retention, loyalty and empowerment of employee’s contribution to quality and quality teams will be discussed. Relationship between ISO9000 and total quality will be covered in this course. The course will cover total quality tools, quality function deployment, continual improvement methods and implementing of total quality management.