Healthcare Operations Analysis

This course will introduce the students to healthcare processes management. They will identify various process performance metrics at various phases of a process lifecycle of transition, steady state and improvement/re-design. The students will learn to use the tools available to measure, analyze, report and manage the metrics to deliver healthcare processes that are effective, efficient, lean and reliable. They will also be able to identify when a healthcare process is not performing and identify tools that could be used to improve the performance.